Flexible Payment Options for Personalized Home Care

Method A

Client Pays Onena Directly

1. 1.Client requests care.
2. 2.Onena reviews care needs.
3. 3.Onena prepares a service proposal.
4. 4.Client accepts the service agreement.
5. 5.Onena issues invoices.
6. 6.Client pays through the secure portal once online payment is activated.
7. 7.Onena provides receipts and eligible documentation.
8. 8.Client may submit documents to their long-term care insurer for possible reimbursement.

Method B

Authorized Direct Insurance Billing

1. 1.Client or representative submits an inquiry.
2. 2.Insurance company and policy information are identified securely.
3. 3.Onena reviews applicable provider eligibility and billing requirements.
4. 4.Required authorizations and payment arrangements are confirmed.
5. 5.Onena documents approved services.
6. 6.Onena submits eligible invoices or claims through an authorized process.
7. 7.Payments and denials are reconciled.
8. 8.Any client responsibility is determined under the written agreement.

Direct billing is only available after Onena has confirmed the applicable arrangement. Insurer approval and reimbursement are never guaranteed.